Online Banking

FAQs: New Site + Online Banking

Welcome to Our New Web + Online Banking Site

We hope you can find the answer you're are looking for in this section; we will be updating as questions and feedback are received. If you think something is missing, please let us know!

If you would like to know how to perform a specific function in online banking, please go to our online banking help section and choose the function you want from the drop down menu to recieve instruction.


Why the change? Expand/Collapse

We decided to upgrade to an integrated web and online banking site so it would be easier for our membership to access product and service information, their own accounts and to make online transactions all through a site that will have a similar look and feel across the different browsers and devices they use.

Security is very important to us and the new system offers the latest and greatest in online data security!

Can I use my old information to access Online Banking? Expand/Collapse

Yes! As long as your Password (now called Personal Access Code) is between 8 and 16 characters you should be able to login.

If you have any letters in your User ID (now called Login ID) please make sure you enter them in CAPs going forward. Please note, this does not apply to the Personal Access Code, which you must enter in the case(s) it was set up in.

If you are unable to login, please contact us so we can help!

Do I have to enter everything in CAPs when logging in? Expand/Collapse

No. Only your Login ID should be entered in all capital letters (CAPs).

When entering your Personal Access Code (PAC), please use whatever case(s) that was used when you set it up.

Why do I get an 'Access Code' error? Expand/Collapse

Online Banking Passwords (now called Personal Access Code) are now required to between 8 and 16 characters.

If your password is less than 8 characters you will get a message that says You have entered an incorrect Personal Access Code. Please try again.

Please contact us and we will reset the password for you.

Why didn't I know this was happening? Expand/Collapse

As we neared a definite launch date we did our best to communicate the change in branch (in conversation and with posters), online (on our online banking message and web banners) and by sending an announcement through our new email management system.

Please join our email list so we can send you important announcements and information about our products and services in the future.

Why can't I find information I am looking for? Expand/Collapse

The whole navigation system is way different than our old site - hopefully for the better! You may be used to all the rates being listed on one page or finding the online banking portal through the top menu. Now it make take a few extra moments to find what you're searching for and we thank you for your patience.

Also, we are human! There is a chance we missed activating a page or that information was put in a spot that made sense to us, but not to you.

Please contact us with any feedback and we will continue to make updates accordingly.

How do I order cheques? Expand/Collapse

You may now order cheques by completing a simple form through online banking.

After logging in, use the left side menu to navigate to 'Account Services' and then to 'Order Cheques'.

From there, you're a few simple fields away from placing your order.

Will you be updating your mobile app? Expand/Collapse

Yes! Our new mobile app, My Carpathia, is available now on iOS and android platforms.