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Between Friday, September 18 to Sunday, September 20, all Legacy North Winnipeg members will be converting to Carpathia Credit Union's operating software. To complete the conversion, there will be a scheduled service interruption beginning at 4:00 p.m. on Friday, September 18.

Between September 18-20, please be aware of the following:

Legacy North Winnipeg Members

  • ATM and INTERAC Debit payment services will be limited. Pay with cash or credit card instead
  • The Leila Branch will CLOSE at 4 p.m. on Friday, September 18 and all branches will be closed Saturday and Sunday. All branches will reopen Monday, September 21.
  • Online Banking unavailable.
  • INTERAC e-Transfer unavailable beginning Friday, September 18. Accept and cancel all pending transactions before 4 p.m. on Saturday, September 12. Screenshot your recipients as they will not be transferred to the new system. 


Carpathia Credit Union Members

  • Reduced usage for ATM and INTERAC Debit payment services
  • Be prepared to pay with cash or credit card just in case the services are disrupted
  • Online Banking may be unavailable

Member Numbers

Before Friday, September 18

To date, Legacy North Winnipeg members had single and joint memberships, each identified by a unique member number. As a
result, some members may have more than one member number (one for an individual account and another for a joint account, for
example). And two individuals may share the same member number, if their only membership is a joint account.

After service is restored on Monday, September 21

Each individual will have one unique member number. Some member numbers may change; many will remain the same.
Your member number will be shown on your monthly statement and on your Online Banking Account Summary page.

Checklist


Before 4 pm on Friday, September 18: 


All Legacy North Winnipeg members
  • Mark your calendar and set a reminder on your phone or tablet
  • Make sure you have sufficient cash and/or an active credit card, to get through the weekend
  • ATM and INTERAC Debit Payment service will be limited
  • Visit carpathia.ca for complete details
  • Follow us on social media — Watch for updates on Facebook, Twitter, LinkedIn, and Instagram

If you use Online Banking

  • Before September 18, pay all bills that are due on or before September 22, to avoid late payment fees
  • Download, screenshot or print your transaction history for the last year, for reference. After conversion, your history prior to September 22 will not be available via Online Banking.
  • All bill payments (both future dated and bill payment records will not be moved over to the new banking system after conversion. To re-add your payees, you can either add them on your own through the new Online Banking system after you have logged in and created your new 'strong' password, or you can come into the branch and a Member Services Representative will be able to assist you. If  you choose to visit the branch, you must bring a copy of a previous bill so an MSR will be able to add it in for you.
  • Have your temporary password and debit card ready when you log in the first time after service is restored on Monday, September 21. Your temporary password was sent to you in the mail in late August. If you have previously saved your password in your browser (Chrome, Internet Explorer, Safari, etc.), you may need to clear your cache before you enter your new password. If you didn’t receive or have lost it, call 204.989.7400 on or after September 21.Your temporary password will expire November 21, 2020. Contact us if you need to have it reset.
           – Your Login ID is the full number on the front of your Member Card® ATM/debit card.
           – If you have more than one Member Card, use the one with the lowest card number as your Login ID.
           – If you bank online but don’t have a Member Card, you will receive a new Login ID in a separate mailing.


If you use INTERAC e-Transfer (BEFORE Saturday, September 12)

  • Accept all pending transfers and make sure any you have issued are accepted by the recipent(s).
  • Download, screenshot or print your transaction history and recipient contact list. These will both be deleted during conversion.
  • If you use Autodeposit, delete the Email address list (Settings > Autodeposit) and recreate it after service is restored on Monday, September 21. Otherwise, Autodeposits after conversion will fail.
  • After service is restored, you’ll need to recreate your sender profile (Settings > My Profile) and recipient contact list (Settings > Manage Recipients).

If you use 'MYNWCU' mobile app

  • The 'North Winnipeg' Mobile App will not work beginning at 4 pm on Friday, September 18, 2020.
  • If you want to use the 'My Carpathia' mobile app, you will have to download it on or after September 21 - and after you have logged into Online Banking and created your new 'strong' password (see note 2, above).

Please review your new service charge lists:

Service Charges Commercial Accounts
Service Charges Organization Accounts
Service Charges Personal Accounts


After Conversion


Follow these instructions carefully the first time you log in at carpathia.ca after service is restored on September 21:


  1. Enter your Login ID — your Login ID is the full number on the front of your Member Card® ATM/debit card. If you have more than one Member Card, use the one with the lowest card number as your Login ID. If you bank online but don’t have a Member Card, you will receive a new Login ID in a separate mailing. Don’t lose it!
  2. Your temporary password for Online Banking was mailed to you in late August. Use the temporary password to log in and follow the prompts. You will be prompted to replace your temporary password with a new ‘strong’ password. Your temporary password will expire November 21, 2020. Call us if you need to have it reset. After the conversion, make sure to check your automatic payments were carried over. 


Download the ‘My Carpathia’ Mobile App


  • Install the app after service is restored on September 21— and after you have logged in to Online Banking through the desktop website and created your new ‘strong’ password.


Note

  • Your Member Card ® ATM/debit card will remain active, and you can continue using the same PIN.
  • Your existing cheques will remain valid — you do not need to order new cheques.
  • Automatic transfers, including pre-authorized bill payments and payroll deposits, will carry over into the new system. No action is required on your part.
  • Your bill payee list will not be accepted.
  • Account nicknames will carry over to the new system.
Covid 19


As of May 11, 2020, all six branches are open for regular services. To protect the health and safety of our members and staff, we are working during reduced business hours.

Carpathia COVID-19 Update : March 27

Carpathia COVID-19 Update: March 20

Carpathia COVID-19 Update : March 16

Carpathia COVID-19 Update: May 7, 2020 Expand/Collapse

Starting Monday, May 11, 2020, all six branch locations will be reopened to the public. 

In preparation for your visit, please review the following physical distancing and other safety precaution information:

1. We will be allowing a maximum of five members in the branch at a time.
2. Surfaces will be disinfected regularly.
3. Plexiglass shields have been installed for everyone's safety.
4. There will be no access to restroom facilities.

We will also be reducing our business hours starting May 11, 2020 until further notice.

Monday - Thursday
10:00 a.m. - 4:00 p.m.
Friday
10:00 a.m. - 5:00 p.m.
Saturday
10:00 a.m. - 2:30 p.m.

Our top priority is to ensure the safety and health of our members, staff, and guests. If you have any questions, please contact your branch. Thank you for your continued support and cooperation.

Carpathia COVID-19 Update: May 22, 2020 Expand/Collapse

Starting Monday, May 25, 2020, all six branch locations will be open for regular business hours.

Monday - Thursday
9:30 a.m. - 5:00 p.m.
Friday
9:30 a.m. - 6:00 p.m.
Saturday
9:30 a.m. - 3:00 p.m.

We are still physical distancing.

In preparation for your visit, please review the following physical distancing and other safety precaution information:

1. We are allowing a maximum of five members in the branch at a time.
2. Surfaces are disinfected regularly.
3. Plexiglass shields have been installed for everyone's safety.
4. There is no access to restroom facilities.

Our top priority is to ensure the safety and health of our members, staff, and guests. If you have any questions, please contact your branch. Thank you for your continued support and cooperation.